AP Newsletter

Colleagues,

Thank you so much for your patience and understanding as we have worked to resolve the Amazon delivery issues faced by our campus community.

After multiple telephone calls, voice mails, and emails to various people, we have successfully managed to engage senior leadership in Amazon's Business Operations regarding our delivery issues.  We held a WebEx meeting with them on 10/14/21 that included 7 individuals at Amazon.  They apologized profusely and are dedicating resources at both the national and regional level to resolve this situation as quickly as possible.

We emphasized the urgency of this matter along with our interest in partnering with them on a solution. Amazon is actively working on approaches which we are hopeful will resolve the delivery issues and meet UMBC's needs.  We will be monitoring their efforts closely and expect to have a further update soon.

We are fully aware that the temporary suspension of Amazon is a challenge for our campus community.  We also recognize that it was a major factor in getting the attention of their senior leadership.  If you need any assistance to find items from other suppliers, please reach out to us.

Elizabeth Moss
Executive Director, Procurement & Strategic Sourcing

As you may be aware, the campus is experiencing substantial issues with Amazon deliveries.  Hundreds of packages are being dropped at single locations regardless of the delivery addresses.  Our communications with Amazon have been ongoing for some time but the situation remains unresolved.

 

Due to this, we are temporarily suspending Amazon as a supplier in the Paw system until this matter is resolved.  With this action, effective immediately, new orders cannot be placed with Amazon. Any Amazon orders currently in progress will not be affected and the associated receipt/approval processes remain in place. 

 

This action is the best and most timely option available to stem the current strain on campus resources to re-deliver packages to the appropriate offices and students.  This temporary measure will be in effect while we utilize every available avenue to resolve the situation with Amazon as quickly as possible.

 

In the interim, we encourage users to order standard business items from RGH or Rudolph.  These office supply companies are Maryland-based Minority Business Enterprise (MBE) Firms under contract with UMBC.  The use of these firms will have the added benefit of supporting the University’s commitment to a more diverse supply chain.

 

Thank you so much for your patience and understanding as we work toward a solution with Amazon.

 

Elizabeth Moss

Executive Director, Procurement & Strategic Sourcing

Paw is currently is down. Jaggaer's technical resources are engaged and working to identify and resolve this issue as quickly as possible. Thanks.